LIFT

  • Paratransit Services

    RiverCities LIFT is shared ride, origin-to-destination transportation for persons with disabilities that prevent them from using the regular routed bus service offered by RiverCities Transit. RiverCities LIFT service is provided within ¾ of a mile of RiverCities Transit’s fixed-route service as required by the Americans with Disabilities Act. For more information on RiverCities LIFT please see the

    Paratransit Service Plan.

    Pass By Mail Application

  • paratransit_iso

  • Scheduling a Trip

    To schedule a -trip, call 360-442-5667 at least one (1) day in advance. Reservations can be made Monday through Friday from 7:00 AM to 5:00 PM and on Saturdays from 8:00 AM to 4:00 PM.

    RiverCities LIFT Fares:

    $1.00 One Way

    $15.00 Monthly Pass – Good for month of purchase

    $5.00 5 *Ride Punch Card

    $10.00 *20 Ride Punch Card

    *Punch cards never expire

  • Provide

    Have the following information ready:

    • Name
    • Complete pick-up address, including apartment or suite number.
    • Complete destination address and phone number.
    • Desired arrival time at the destination.
    • Date of trip.
  • Notify

    Please inform phone scheduler if you will be:

    • Using a wheelchair, scooter, portable oxygen, or other mobility aids.
    • Traveling with a personal care attendant or companion.
    • Have a service animal or pet (must be in a carrier).
What is the policy on Service Animals?

RiverCities -LIFT will transport any service animal that meets the Federal Transit Administration definition of a service animal. Riders utilizing a service animal during a trip should declare that one will accompany them at the time of -their reservation. Service animals should be under the control of the passenger at all times and must not misbehave, soil the vehicle, harass other riders or act in an aggressive manner.

Can my Personal Care Attendant ride free?

Personal Care Attendants may ride RiverCities LIFT at no charge when they are accompanying an eligible individual who requires a Personal Care Attendant. The Personal Care Attendant must board and disembark at the same location as the LIFT customer.

What is the policy for late, or no show?

Persons who demonstrate a consistent pattern of missing scheduled paratransit trip appointments may have their eligibility temporarily suspended, and may lose their eligibility to use the service for various periods of time. This provision does not apply to trips that are missed for unforeseen situations beyond the individual’s control, including behavior symptomatic of an individual’s disability (e.g., panic attacks). scheduling problems, late pickups and other operational problems are considered beyond the rider’s control.

What is Curb-to-Curb Service?

Due to the shared ride aspect of the service, it is the transit operator’s duty to ensure the safety of all passengers using the service, vehicle operators must stay within non‐interrupted visual range of their vehicle. Riders will be escorted to/from the street level entrance of their origin/destination as long as the operator can stay within visual range of their vehicle. For example, operators cannot accompany a passenger to the second floor of a building.

Reasonable Modifications

RiverCities Transit is committed to providing safe, reliable, courteous, accessible and user-friendly services to our customers. To ensure equality and fairness, we will make reasonable modifications to our policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities.

Whenever feasible, a request for modification to our service should be made in advance, before RCT is expected to provide the service. Requests for information in another language or another format will also be available upon request. All requests should be sent to:

RiverCities Transit
PO Box 128
Longview, WA 98632

360-442-5663 (TTY Relay: 711)

customerservice@rctransit.org

Reasonable Modifications Policy